Shipping, returns and exchanges
SHIPPING INFORMATION
Once your order is dispatched, you’ll receive an email from us with tracking details.
To track the status of your parcel please visit the Australia Post website or download the Australia Post App on your smartphone, and enter the tracking number included in the dispatch email we sent you.
The delivery times provided are estimates only and may vary.
Deliveries are sent during normal business hours Monday to Friday. Orders placed on weekends and public holidays will be processed the next business day.
We’re no longer responsible for goods once they leave our warehouse, so we don’t accept responsibility for late deliveries or items that go missing in transit. In the event this should occur, please contact the delivery service directly before contacting us.
Please double check your delivery info before placing your order. We want your order to get to you quickly and safely, but we don’t accept responsibility for incorrectly entered customer information.
If you have any questions regarding our shipping or return policies, please use our Contact Us form to get in touch.
TRACKING YOUR ORDER
Once your order is dispatched, you’ll receive an email with your tracking number. You can track your order with Australia Post.
AUTHORITY TO LEAVE
Some postal services allow you to give ‘Authority To Leave’, depending on your region. By doing this you’re giving your delivery company permission to leave your order in a safe place if no one is home to sign for it.
We don’t accept responsibility for any theft or damage that results from Authority To Leave deliveries, and as such we don’t offer replacements or refunds for loss or damage that occurs as a result.
DELIVERY FEES
We offer FREE delivery on all orders.
Both Aus and NZ Express Post take approximately 2 business days.
Delivery times are approximate and are subject to change. Delivery times are based on orders placed between Monday and Fridays.
Please allow for additional processing and delivery time during sales, busy promotional periods and holidays.
Deliveries typically occur between 9am – 5pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office. Saint Minerals does not allow ‘Authority to Leave’.
Please Note: If you are ordering for delivery outside of Australia and New Zealand, please be mindful that goods may be subject to local import duties and taxes which are payable in your country before delivery can be made. You will be responsible for any local duties and taxes required, so we strongly recommend you check with your local government authority before ordering
INCORRECT DELIVERY DETAILS
Please double-check your delivery information and email address before placing your order, as Elementals Skincare does not accept responsibility for an incorrect address being entered.
If you realise you’ve entered the wrong address, call us immediately on 1800 717 525 so we can aim to amend your details before it is dispatched.
If your order has been processed and is in transit, unfortunately, we are unable to update your details and you will need to refer to our Returns Policy.
CHANGES TO YOUR ORDER
In general, we’re unable to make any changes or cancel your Elementals Skincare order once it has been placed. If you have entered incorrect delivery information, see above.
Note. We reserve the right to cancel any order at any time.
RETURNS POLICY
Elementals Skincare prides itself on its quality control and it is our goal that you are delighted with your purchase.
We only accept returns for faulty items and refunds are issued through the same transaction method used to make the original purchase. For info on how to return faulty goods, see below.
We do not accept returns for incorrect colour choices or change of mind. To avoid disappointment, we recommend visiting your local stockist to get colour-matched. Locate your closest Elementals Skincare stockist.
If you are not close to a Elementals Skincare stockist, or have any other questions regarding shades, ingredients, or how best to apply the product, please contact our Customer Service team before placing your order.
When you receive your order, please inspect goods for fault and notify us immediately if there are any issues.
Our Quality Control Team do their best to ensure all products are of a high quality when they leave our Melbourne warehouse, but if you receive a defective item please email Customer Service and attach images to support your claim. The product/s will need to be returned with a Goods Return Form within seven (7) days of the original invoice + products deemed faulty by our Product Assessment Team will be replaced and shipped free of charge.
Note 1: We do not accept responsibility for returned items that are lost in transit and suggest using a traceable method for peace of mind. Please retain proof of postage until we have confirmed your return has been processed.
Note 2: If the product is deemed faulty, please note it can take up to 10 working days from the time your return is received to process your refund. Only products purchased from the Elementals Skincare website will be accepted for return. If you have purchased Elementals Skincare products from one of our stockists, please contact them directly.